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Manchester Photography Group FAQ

Booking and Confirmation
Payment Policy
Start Time
Age Policy
Refunds and Rescheduling
Vouchers
Mobility Policy

Booking and Confirmation

It is essential to provide the following with your booking:
Most frequently used email address
Mobile phone number

Confirmation of your booking will be sent out within one day of your booking.

You will be alerted of any cancellations or changes via mobile phone (call or text).

If you havenít received a confirmation email within one day:
Check your Spam Folder - your email server may have accidentally marked the email as spam and removed it from your inbox
Email victoria@manchesterphotographygroup.co.uk
If you believe you have provided incorrect details in your booking, email victoria@manchesterphotographygroup.co.uk

You may be ineligible for a refund if you miss a tour due to the following reasons:
Not checking your email or phone notices
Providing incorrect details in your booking
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Payment Policy

The Manchester Photography Group accepts payments in the following forms:
Visa
Mastercard
Paypal

All payments must be confirmed at least two days before your chosen date to ensure you will be added to the list of attendees.
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Start Time

Start times will vary depending on the group meetup. Please check your confirmation email for more information.
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Age Policy

Minors under the age of 14 may be accompanied by an adult.

Please note: The role of the accompanying adult is strictly to supervise. They will not be able to participate in the event and must not bring camera equipment.

Supervision is not compulsory, but recommended for children under the age of 12.

Minors over the age of 14 may be accompanied by a paying adult.

Please note: Children in this age group are considered capable of independent learning, so the accompanying adult will be treated as a fellow participant.

Children under the age of 8 are unlikely to benefit from the photography groups.

Further inquiries, or specific requirements, may be directed to victoria@manchesterphotographygroup.co.uk.
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Refunds and Rescheduling

The Manchester Photography Group requires the following notice:
Minimum five days for refunds
Minimum two days for rescheduling

Contact us to organise your refund or to reschedule. The Photography Group office hours are 9am - 5pm Monday - Friday.
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Vouchers

Photography Group vouchers are valid for 12 months from the date of purchase.

Contact the Photography Group office via email or enter the unique voucher ID to redeem the voucher when booking.

Alternatively, click on the Vouchers page to redeem the voucher online.
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Mobility Policy

Photography Group sessions are not physically strenuous, but involve a substantial amount of walking and standing on the day.

Please contact us if you or a friend:
Have any concerns or inquiries about mobility issues
Require special assistance on the day

The Photography Group team will do its best to ensure that the course is suited to your capabilities.
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